VPNNJ / SUPPORT
Submit questions about plans, international routes, connections, or refunds through the user panel. View your issue and follow-up replies in one place on the ticket page.
CONTACT CHANNELS
The support channel currently available through this site is the user panel ticket system. Email and Telegram contacts have not been made public, so this page does not link to unverified external channels.
Use tickets for connection problems, route selection, plan questions, and refund inquiries. Describe what happened, the platform you are using, and the steps you have already tried so support can understand the issue.
Check the ticket page for replies after submitting your request. Response times vary depending on the issue and the queue; no fixed response time is promised.
Go to ticketsLonger explanations can be easier to organize by email, but VPNNJ has not published a support email address on this site. Please submit your details through a support ticket instead, and do not send account information to unverified addresses.
As no email address has been made public, this site cannot provide an email response time. Check the status of your ticket in the user panel for updates.
Instant messaging can work well for quick questions, but VPNNJ has not published a verifiable Telegram account on this site. Contact support through a ticket instead, and do not assume an account found in search results is official just because it uses the same name.
As no Telegram account has been made public, this site cannot provide a Telegram response time. Check ticket progress in the user panel.
BEFORE SUBMITTING
For connection issues, tell us whether you use Windows, macOS, iOS, Android, or Linux, which region and route type you selected, and what message the client displays. For plan questions, mention whether you chose a monthly subscription or a data package and which billing detail needs checking. Describe the situation in your ticket; do not post your password or subscription details on a public page.
Check the ticket page for a reply after submitting your request. If anything changes, add an update to the same ticket so support can follow the existing record.
To review plan details and refund information, see the Plans page →